Background

The National Drug Service Organization operates as the central medical stores for the Ministry of Health. Their mandate is to procure, store and distribute the Health Sector Goods  in line the Health Facilities indicated above.  Legally NDSO was established as a trading account through a legal notice “Supplement No.4 to Gazette No.19 of 2nd March, 2007.

The Organization has seven functional departments. These are Human Resource and Administration, Finance, Procurement, Logistics, Quality Assurance, Information Technology and Customer Service. Each of these departments is headed by a Senior Manager who is responsible for the overall strategic direction of the department towards organisational objectives.

The organisation also has Assistant Managers who are responsible for specific functions within the departments.  The General Manager is the Chief Executive of the Organization.  This has been fully shown on the organisational chart of the organisation.  In this plan, each of the departments will be referred to as the thematic areas because they will have a unified goal and strategic objectives that will ultimately converge into one major goal and objectives of the entire Organization.

Vision

NDSO aspires to be the Centre of excellence in provision of Procurement, Storage and Distribution services of Health Sector Goods to all Health Facilities in Lesotho.

Mission

NDSO promotes the health of the people of Lesotho by developing, implementing and maintaining reliable systems for procurement, storage and distribution of good quality health sector goods for all health facilities in Lesotho at the lowest possible cost.

Values

Our Employees Are Inspired and Guided By These Values

Customer Orientation

We regard our Customers as the reason for our existence and meeting their demands is our priority.

Professional Human Resources

Our Human Resources are trained to provide quality services while maintaining high degree of professionalism.

Accredited Suppliers

We source our products from the Suppliers with relevant GMP accreditation who are all availed equal trading opportunities and are further regarded as vital Resources to the Organization.

Environmental Awareness

We take cognisance of the environment in which we operate and strive to keep it clean and safe.

Our Consolidated Goal

The overall goal of this plan is to maintain our position as the leading Health Sector Goods service Organization in Lesotho and thereby create value for our key Stakeholders.